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This page sets out how 167bet operates its legal framework for members accessing the platform from Bangladesh — covering your rights, how we handle your account data, and where to raise a policy question directly. Access to our platform and any account activity depends on your local law and eligible region.
167bet operates under the legal framework applicable to the regions it serves. Whether you can access the platform — and under what conditions — depends on the laws of your own country or territory. We do not make representations about legality in any specific jurisdiction, and it is your responsibility to confirm that using this platform is permitted where you are located. For members in Bangladesh, this means reviewing local regulations before creating or funding an account. Transactions processed through Nagad, Upay or Bank Transfer are subject to both platform policy and the rules governing those payment services in your region. Your account record, including transaction history and session data, is retained in line with the policy stated in your account dashboard after login. We review these retention terms periodically; the current version is always the one shown here and in your account settings. If you have a specific legal question about your account or a transaction, the right route is through our policy support channel — not through a payment dispute raised with Nagad, Upay or your bank before contacting us first.
Transactions via Nagad are processed under both 167bet account policy and the service terms of Nagad itself. If a payment question arises, raise it through your account first before escalating to the wallet provider.
Upay payments follow the same dual-policy structure. Your account dashboard shows the status of any pending transaction; that record is the reference point for any policy or dispute question.
Bank Transfer records are logged against your account wallet. Contact our policy support team if a transfer does not reflect within the period shown in your account's transaction history.
Not every issue that touches your account falls under this legal policy page. Understanding the scope helps you reach the right route faster — whether that is an account correction, a transaction query or a content concern. The table below distinguishes the four main areas so you know where to go without unnecessary back-and-forth.
Login, session controls and account verification are covered by this policy. If access is restricted or your account status changes, the explanation will be in your account dashboard and you can request a review through our support channel.
Deposits and withdrawals through Nagad, Upay or Bank Transfer are governed by both this policy and the individual payment service terms. Raise transaction questions with our team first; your account history is the primary record.
Game content from studios such as Pragmatic Play, Habanero or CQ9 is supplied under those studios' own content agreements. We make those titles available in the lobby; rights in the content itself remain with the respective studio.
Links or services outside 167bet — including external payment apps and device software — are not covered by this policy. We are not responsible for the terms, conduct or data practices of those external services.
You hold several concrete rights in relation to your account and the data we hold. You can review the transaction records logged to your wallet at any time after login — these are not estimated figures; they reflect actual processed amounts via Nagad, Upay or Bank Transfer as each transaction completed. If you believe a detail in your account profile is incorrect, you can raise a correction request through the support channel and we will confirm what can be updated and what requires identity verification first. Questions about how long we hold your session or payment records can also be submitted in writing; we will respond with the retention period that applies to your account type. None of these rights require you to make a new deposit or change your account tier — they exist for every member regardless of activity level.
Your full transaction and session history is available inside your account dashboard after login. There is no request needed — open the history tab and the detail is there, including each Nagad, Upay or Bank Transfer entry.
If your registered name, contact details or wallet information needs updating, submit the correction through the support channel. We confirm which fields can be changed and which require identity documents before we process the update.
Written policy questions — about data retention, account closure or transaction records — go to our policy support route. We aim to provide a clear written response rather than a script answer; give as much account detail as possible when you write in.
If your account is restricted or a policy decision affects your access, you can request a formal review. The review process is described in the terms shown in your account settings; start there to understand the steps before contacting support.
Policy questions have a dedicated route separate from general account help. If your question concerns legal terms, data held on your account or a formal dispute, use the channels below rather than a general chat window — it reaches the right team faster and creates a written record you can refer back to.
Send your question in writing to our policy support address listed in the Contact section of your account settings. Include your account ID and the specific policy area your question relates to so we can route it correctly.
For account-level questions that need a faster response — such as a transaction not appearing in your wallet — our live chat route is available. Start from the support icon in your account dashboard after login.
Formal disputes about a transaction processed through Nagad, Upay or Bank Transfer should be submitted in writing through the dispute form in your account settings. This creates a timestamped record that both you and our team can reference.
We hold account data only for as long as required under the retention terms shown in your account settings. Cookies used on this site are described in the cookie notice accessible from the footer — you can adjust non-essential cookies from that notice without affecting your ability to log in or use your wallet. Account security is your responsibility in part: keep your login credentials private and review your active session list from the account security tab if you suspect unauthorised access. For data-specific requests — including what we hold and how long we hold it — the written route through our policy support email is the correct path.
Transaction and session records are kept for the period stated in your account's terms section. After that period, records are either anonymised or removed. The exact retention window applicable to your account type is shown after login in account settings.
The cookie notice in the site footer lists each category of cookie we use and lets you opt out of non-essential ones. Functional cookies needed for login and wallet access cannot be disabled without affecting account access.
Review your active sessions from the security tab in account settings. If a session you do not recognise is listed, end it immediately and change your password. Contact support in writing if you believe your account has been accessed without your permission.
When this legal policy changes in a way that affects your rights, we notify you through the contact method registered to your account. The updated version takes effect from the date shown at the top of the page; continued use of the account after that date means you have seen the update.
The questions below cover what members in Bangladesh ask most often about policy, data, account rights and how to raise a formal concern. If your question is not here, use the written policy support route in your account settings.
Access depends on your local law and eligible region. We do not confirm legality in any specific jurisdiction — that is your responsibility to check. If your region is not supported, the platform will indicate this at the point of account creation or login.
We hold your registration details, session records and transaction history — including payments processed through Nagad, Upay or Bank Transfer. The full list of what we retain and for how long is set out in the terms shown in your account settings after login.
Submit a correction request through our policy support email, including your account ID and the specific field you need updated. Some changes require identity documents before we process them; we will confirm exactly what is needed when we respond.
Retention periods depend on your account type and the payment method used. The exact period is shown in the terms section of your account dashboard. After the retention window closes, records are either anonymised or deleted in line with our data policy.
Start with the written dispute form in your account settings — this creates a timestamped record. Contact us before raising a dispute directly with Nagad or Upay; resolving it through your account first gives us the reference data needed to handle it correctly.
Send your request in writing to our policy support email listed in account settings. Include your account ID, the decision you are disputing and the relevant dates. We will confirm the review process and expected response route when we acknowledge your request.